Does the AI Receptionist replace our reception team?

No. It handles the calls your team cannot get to immediately and hands over anything that needs a person, so your team spends time on the conversations that need them.

Can it book appointments directly into our calendar?

Yes. Once connected to your calendar system, the AI Receptionist can book, confirm and update appointments as part of the call.

What happens if a caller asks something it doesn't know?

The agent works from approved knowledge and defined escalation rules. When a conversation needs a person, it hands over rather than guessing.

AI Voice Agents

AI Receptionist for Business

An intelligent inbound voice agent designed around your organisation. Never send another valuable enquiry straight to voicemail — your AI Receptionist answers incoming calls, understands what the caller needs and routes important conversations to your team, 24/7.

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A receptionist wearing a headset, assisted by an AI voice agent handling incoming calls

What it handles

24/7 call answeringNatural conversationsFAQsLead captureAppointment bookingCall routingMessage takingCRM updatesCall summariesTranscriptsEscalation to humansMulti-location support

How It Works

STEP 1

Call answered instantly

Every inbound call is answered immediately, any time of day.

STEP 2

Intent understood

The agent identifies what the caller needs and responds using approved business information.

STEP 3

Action taken

Details are captured, questions answered and appointments booked where appropriate.

STEP 4

Handover when needed

Important or complex conversations are routed to your team with a summary and transcript.

Integrations

Your AI Receptionist connects to the systems your team already uses, rather than operating as another isolated tool.

CRMCalendarsTelephone systemsDatabasesReporting dashboards

Ideal Use Cases

Out-of-hours cover

Capture enquiries when your reception team is closed or unavailable.

Multi-location businesses

Route callers to the correct site or department automatically.

Overloaded reception teams

Handle high call volumes without sending callers to voicemail.

Frequently Asked Questions

Talk to Voice Tech Support

We will map the process and show you where AI fits.

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